Atlassian is (finally!) acknowledged as an ITSM platform by Gartner

History Atlassian introduced Jira Service Desk in 2013 when they discovered that 40% of their customers used Jira for some sort of helpdesk. Back then, the product was a very simple service desk without the possibility of adjustments. Today, the product is called Jira Service Management, and Atlassian has acquired various companies and products from…