Atlassian is (finally!) acknowledged as an ITSM platform by Gartner

History Atlassian introduced Jira Service Desk in 2013 when they discovered that 40% of their customers used Jira for some sort of helpdesk. Back then, the product was a very simple service desk without the possibility of adjustments. Today, the product is called Jira Service Management, and Atlassian has acquired various companies and products from…

Data in EU

One of the questions we often receive from customers who are deciding between using Atlassian’s data center or cloud is about data residency, meaning the customer’s possibility to manage their data location. Our European customers focus on compliance and data security which is why Atlassian’s decision to include data residency into its standard and premium…